1. Introduction and Acceptance

These Terms and Conditions (“Agreement” or “Terms”) constitute a legally binding contract between Hotlr.in (“Company,” “we,” “us,” or “our”) and you (“Customer,” “User,” or “you”) for the use of our hotel management software platform and related services. Hotlr.in operates at 303, Rk Niwas, 2nd Floor, Near Gola Road, Bailey Road, Patna – 801503, Bihar, India.

By registering for an account, accessing, or using our software, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into this Agreement on behalf of a company or organization, you represent and warrant that you have the authority to bind such entity to these Terms.

Hotlr is designed to simplify hotel operations at every level — from secure financial transactions to real-time team coordination. Whether you’re managing a boutique hotel or a growing property chain, our platform gives you the tools to stay in control and scale with ease.

2. Definitions

• “Hotlr Software” means the cloud-based hotel management software platform, including all features, functionalities, and related services
• “Services” means the software-as-a-service offering provided by Hotlr.in
• “User Data” means all data, content, and information submitted by Customer to the Software
• “Documentation” means user manuals, help files, and other materials provided by Company
• “Authorized Users” means Customer’s employees and agents authorized to use the Software
• “Subscription Term” means the period during which Customer has access to the Software

3. Grant of License and Access Rights

Subject to your compliance with these Terms and payment of applicable fees, Company grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Hotlr Software during the Subscription Term solely for your internal hotel management operations.

• Copy, modify, or create derivative works of the Software
• Reverse engineer, decompile, or disassemble the Software
• Use the Software for any unlawful purpose or in violation of any laws
• License, sell, rent, lease, transfer, or distribute the Software to third parties
• Remove or alter any proprietary notices or labels on the Software
• Use the Software to develop competing products or services
• Access the Software through automated means except through our provided APIs

Customer is responsible for maintaining the confidentiality of account credentials and for all activities that occur under Customer’s account. Customer must notify Company immediately of any unauthorized access or security breach.

4. Subscription and Payment Terms

Customer agrees to pay the subscription fees as specified in the applicable order form or pricing page. All fees are non-refundable except as expressly stated in these Terms.

• Subscription fees are payable in advance on a monthly or annual basis
• Payments are due within 30 days of invoice date
• Late payments may incur interest charges of 1.5% per month or the maximum allowed by law
• Company may suspend Services for non-payment after 30 days written notice

Company may change subscription fees with 60 days’ written notice. Continued use of Services after the effective date constitutes acceptance of new fees.

Customer is responsible for all applicable taxes, duties, and government charges, including GST, except for taxes based on Company’s income.

5. Data Protection and Privacy

Customer retains all rights, title, and interest in User Data. Company processes User Data solely to provide Services and in accordance with our Privacy Policy.

Both parties shall comply with applicable data protection laws, including India’s Digital Personal Data Protection Act 2023 (DPDP Act) and Information Technology Act 2000.

Company implements appropriate technical and organizational measures to protect User Data, including:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Regular data backups and disaster recovery procedures

Customer consents to Company processing User Data for the following purposes:

• Providing and maintaining the Services
• Technical support and customer service
• Service improvement and analytics
• Compliance with legal obligations

6. Acceptable Use Policy

Customer may use the Services only for lawful hotel management operations and in compliance with all applicable laws and regulations.

Customer shall not use the Services to:

• Violate any laws, regulations, or third-party rights
• Transmit malicious code, viruses, or harmful content
• Interfere with or disrupt the Services or servers
• Access data belonging to other customers
• Use the Services for fraudulent or deceptive practices
• Upload or transmit obscene, defamatory, or harassing content
• Attempt to gain unauthorized access to Company systems
• Use the Services to spam or send unsolicited communications

Customer agrees to use Services within reasonable limits. Company may impose usage restrictions to ensure fair access for all customers.

7. Intellectual Property Rights

Company and its licensors retain all rights, title, and interest in the Software, Documentation, and related intellectual property. No rights are granted except as expressly stated in these Terms.

Company acknowledges that Customer retains all rights to User Data and Customer’s pre-existing intellectual property.

Company may freely use any feedback, suggestions, or ideas provided by Customer without compensation or attribution.

8. Service Level Agreement

Company commits to maintain 99.5% monthly uptime for the Software, excluding scheduled maintenance and circumstances beyond our reasonable control.

Company provides customer support during business hours (9 AM to 6 PM IST, Monday through Saturday) through email at info@hotlr.in and our support portal.

Company may perform scheduled maintenance with reasonable advance notice. Emergency maintenance may be performed without prior notice.

9. Warranties and Disclaimers

• They have the authority to enter into this Agreement
• Their performance will not violate any laws or third-party rights
• They will comply with all applicable laws

Company warrants that the Software will perform substantially in accordance with the Documentation under normal use and circumstances.

EXCEPT AS EXPRESSLY STATED, THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. COMPANY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SOFTWARE WILL BE ERROR-FREE OR UNINTERRUPTED.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY’S TOTAL LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE FEES PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM.

NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, REGARDLESS OF THE THEORY OF LIABILITY.

The limitations in this Section 10 are fundamental elements of the basis of the bargain between the parties and shall apply even if any remedy fails of its essential purpose.

11. Term and Termination

This Agreement begins on the effective date and continues for the initial subscription term, renewing automatically for successive periods unless terminated in accordance with these Terms.

• The other party materially breaches this Agreement and fails to cure within 30 days
• The other party becomes insolvent or files for bankruptcy
• The other party ceases business operations

Customer may terminate this Agreement at any time with 30 days’ written notice. Company may terminate with 60 days’ written notice.

• Customer’s access to the Software will cease
• Customer may export User Data for 30 days after termination
• Company may delete User Data after the export period
• Accrued payment obligations survive termination

12. Confidentiality

Each party may receive confidential information from the other party. Confidential information includes technical data, business plans, customer information, and financial data.

• Keep confidential information strictly confidential
• Use confidential information only for purposes of this Agreement
• Not disclose confidential information to third parties without written consent
• Return or destroy confidential information upon termination

13. Force Majeure

Neither party shall be liable for any delay or failure to perform due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, government actions, or pandemic-related restrictions.

14. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts in Patna, Bihar, India.

The parties shall first attempt to resolve disputes through good faith negotiations. If unsuccessful, disputes may be resolved through binding arbitration under the Arbitration and Conciliation Act, 2015.

15. General Provisions

This Agreement, together with our Privacy Policy, constitutes the entire agreement between the parties and supersedes all prior agreements and understandings.

Company may modify these Terms by providing 30 days’ written notice. Continued use of Services constitutes acceptance of modified Terms.

If any provision of this Agreement is found unenforceable, the remainder shall remain in full force and effect.

Customer may not assign this Agreement without Company’s prior written consent. Company may assign this Agreement to an affiliate or in connection with a merger or sale of assets.

All notices must be in writing and sent to:

• Company: Satish Sharma, Project Manager, info@hotlr.in
• Customer: The email address associated with Customer’s account

The parties are independent contractors and nothing in this Agreement creates a partnership, joint venture, or agency relationship.

Customer shall comply with all applicable export control laws and regulations.